You might think the primary purpose of your alarm company’s contract (aka “Subscriber Monitoring Agreement”) is to hold you to a payment schedule for a prescribed period – but that’s just part of it. Lots of services with a monthly fee require a contract: cell phones and cable are good examples. However, your home security subscriber agreement deserves a closer look, because there’s a lot more to it. Not all alarm companies take the same approach, so I’ve compiled a short list of the issues that you should research in advance. But first, here’s a link to a story of an alarm customer who was snared by a contract detail.
Adams is the first to admit that he should have read over that contract more thoroughly before signing on with another company. But, what he says really pushed his buttons is the way the company responded to his request for cancellation. “They told me if I didn’t pay it within 10 days they would send it to a collection agency, very inappropriate,” said Adams. “People need to really read their contract thoroughly and understand how the renewal process is going to occur and maybe they can avoid these extra fees,” he said. Read More »




Peter Rogers